Kære kunde
Fra 1. februar 2024 vil SMS-bekræftelser ikke længere være en del af dit Planway Premium abonnement. Det skyldes, at vores SMS-udbyder desværre har hævet prisen betydeligt.
For at bevare vores lave abonnementspriser, har vi valgt denne løsning, hvor du som kunde selv bestemmer, om du vil anvende SMS-bekræftelser som et tilkøb eller ej.
Nedenfor bedes du tage stilling til, om du pr. 1. februar 2024 ønsker at have SMS-bekræftelser aktiveret.
Prisen er 49 øre ekskl. moms pr. afsendt bekræftelse.
Betalingen trækkes månedligt på det betalingskort, du har tilknyttet Planway Premium eller i forbindelse med trækning af abonnementet.
Alle SMS-påmindelser (de beskeder dine kunder modtager x timer før en aftale) vil fortsat være inkluderet i abonnementet og koster ikke ekstra.
WELCOME !
Lina Nails Copenhagen
BOOKING & WARRANTY & REFILL POLICY
My customers and my work are really important to me. I want to make sure you are all satisfied with the service.
Booking your appointment is possible through online booking or social media (IG,FACEBOOK,PLANWAY) or/ by sending me a direct message.
WARRANTY
I have a WEEK warranty.
After your appointment you have a right of file a complaint within- GELPOLISH 7 days ,EXTENSIONS 5 days after our appointment. You should provide a message with a picture attached to it. Complaints are handled by completing these rules and following the recommendations.
REFILL
The price of refills vary as follows.
EXTENSION,REINFORCEMENT
Up to 4th weeks till 5th weeks : ReFILL + 25 kr Removal
Up to 6th weeks: NEW SET
GELPOLISH
Gelpolish cannot be refilled!
You have to book + REMOVAL service when you book for your appointment for a new set of GELPOLISH!
CANCELLATION POLICY
Your appointments are very important to me.
When you book an appointment less then 24 hours of service you forfeit your right to reschedule your appointment.
So please do not book expecting to change the day of service, you will be charged the full price, if you decide to not show up and BANNED from the booking in the future.
No-shows will be send an INVOICE with a 100 % of the price for any services that you missed.
If you late more than 15 minutes from your appointment and there is no sign of any notification it will be cancelled automatically and you will be charged the full price of all services booked.
LATE/TARDINESS
I will always try my best to accommodate you if you are running late behind, stuck in traffic, ect. It happens, I know!
However, your tardiness can affect the remainder of my day by delaying me for my clients who come on time.
Clients will generally be allowed a 15-minute grace period.
After that time, there will be a 99 kr fee added to your final balance.
WELCOME !
Lina Nails Copenhagen
BOOKING & WARRANTY & REFILL POLICY
My customers and my work are really important to me. I want to make sure you are all satisfied with the service.
Booking your appointment is possible through online booking or social media (IG,FACEBOOK,PLANWAY) or/ by sending me a direct message.
WARRANTY
I have a WEEK warranty.
After your appointment you have a right of file a complaint within- GELPOLISH 7 days ,EXTENSIONS 5 days after our appointment. You should provide a message with a picture attached to it. Complaints are handled by completing these rules and following the recommendations.
REFILL
The price of refills vary as follows.
EXTENSION,REINFORCEMENT
Up to 4th weeks till 5th weeks : ReFILL + 25 kr Removal
Up to 6th weeks: NEW SET
GELPOLISH
Gelpolish cannot be refilled!
You have to book + REMOVAL service when you book for your appointment for a new set of GELPOLISH!
CANCELLATION POLICY
Your appointments are very important to me.
When you book an appointment less then 24 hours of service you forfeit your right to reschedule your appointment.
So please do not book expecting to change the day of service, you will be charged the full price, if you decide to not show up and BANNED from the booking in the future.
No-shows will be send an INVOICE with a 100 % of the price for any services that you missed.
If you late more than 15 minutes from your appointment and there is no sign of any notification it will be cancelled automatically and you will be charged the full price of all services booked.
LATE/TARDINESS
I will always try my best to accommodate you if you are running late behind, stuck in traffic, ect. It happens, I know!
However, your tardiness can affect the remainder of my day by delaying me for my clients who come on time.
Clients will generally be allowed a 15-minute grace period.
After that time, there will be a 99 kr fee added to your final balance.
1. Terms of use
- By using Planway you agree to these terms.
- When using Planway and accepting these terms, you (hereinafter referred to as consumer) enter into an agreement with Planway Aps, which is a Danish registered company providing the service Planway.
- Planway reserves the right to change these terms without notice.
2. Consumer obligations
Consumer commits to comply with Danish legislation. Consumer is responsible for the legality of the material and information made available to the public, including that the material and information does not violate any third party's rights or may cause public offense. The customer undertakes and is responsible for ensuring that relevant information, including name, address, postal code, telephone number, e-mail address, is always correct in Planway, so the customer immediately can notify Planway by writing or changing the information under customer profile.
3. Planway's commitments
Planway commits to treat all consumer information confidentially and information is shared only with relevant Planway partners. However, Planway reserves the right to disclose consumer's personal information to the relevant authorities in case of misuse or justified suspicion thereof. Planway reserves the right to use the information for the production of general statistics and to use the work performed as a reference for sales and marketing purposes. Planway is entitled to disclose information to official name authorities, e.g. DK Hostmaster, InterNIC and RIPE.
4. Marketing
By accepting the terms, it is accepted that Planway and Linan have the right to send relevant marketing material to the consumer. Relevant is defined as products or services that have previously been shown interest in.
5. Bookings
All bookings created through subdomains to our partners are an agreement between the consumer and the partner.
6. Planway’s rights
Planway is entitled to take and close a consumer's account without notice if the consumer does not comply with the general conditions and / or special agreements between the parties. Planway is entitled, without prior notice, to delete material which, in Planway's discretion, is illegal, offensive or otherwise contrary to good practice. Planway considers spam to be abusive and thereby a breach of the agreement and reserves the right to disclose personal information to relevant authorities in such cases.
7. Safety
Planway strives to maintain a high level of security, including relevant SSL encryption (https) on access to the system. However, Planway cannot guarantee hacker attacks that can cause system crashes and / or data loss. Loss caused by hacker attacks will therefore not be covered by Planway. Consumer is responsible for the security of the devices used. Planway continuously makes backups that are stored for three months.
8. Disclaimer
Planway is not liable for any loss or damage arising from interruptions or disruptions in Planway's electronic equipment or interruptions or disruptions attributable to Planway's suppliers or other third parties. Planway is not responsible for information obtained from the Internet or the use of the Internet in general.
9. Force Majeure
Planway cannot be held liable for any circumstances that may be described as force majeure, including, but not limited to, war, riots, uprisings, general strikes, fires, natural disasters, currency restrictions, import or export bans, interruption of intercourse, interruption or failure in the energy supply, long-term illness among key employees and the entry of force majeure with subcontractors.
10. Notification of changes
Planway must notify changes to the agreement with the consumer in cases where the change is to the detriment of the consumer. Notification by email address provided by the customer at the conclusion of the agreement is sufficient notification. Changes to the detriment of the consumer must be made with a minimum of one week's notice.
11. Planway's transfer to third parties
Planway is entitled to freely transfer the operation of the product and any associated additional services to third parties without notice, if the transfer can take place on unchanged terms for the consumer.
12. Applicable law and venue
Any disputes between consumer and Planway must be settled according to Danish law and i Denmark.
13. Online payments
When using Online Payment, Planway reserves the right to withdraw the money prior to processing. This is done as it acts as a deposit for the therapists.
14. Storage of data
Acceptance gives consent to store and handle your persoanl data in Planway. All inquiries and questions about personal data can be sent to info@planway.com.
15. Cancellation
The business offers a 14-day cancellation right upon online payment, if the consumer wishes to make use of this, the full amount will be refunded.
16. Warranty
The business offers a 24-month warranty on online payment, if the consumer wants to make use of this, the full amount is refunded. The complaint must be made within 2 months after the consumer has found the defect.
17. Delivery
When using online payment, the service is activated immediately and it is subsequently the consumer's responsibility to make use of it.
